Effective Date: 17/01/2025

Thank you for shopping at Genyornis Store. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our online store. Please review the following information carefully to ensure a smooth and efficient shipping experience.

1. Order Processing Time

• All orders are processed within [1-3 business days], excluding weekends and holidays.
• Once your order is processed, you will receive a confirmation email with tracking information (if available).

2. Shipping Methods & Delivery Time We offer a variety of shipping methods to suit your needs:

• Standard Shipping: Delivery typically within [5-7 business days] for domestic orders.
• Expedited Shipping: Delivery typically within [2-3 business days] for domestic orders.
• International Shipping: Delivery typically within [7-21 business days], depending on your location.

Please note: Delivery times may vary based on destination and other factors, including customs clearance for international shipments.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location, weight, and selected shipping method.
  

4. Order Tracking

• Once your order ships, we will provide tracking information via email (if applicable). You can also track your order by logging into your account on our website.
  

5. International Orders

• International customers are responsible for all customs duties, taxes, and import fees levied by their respective governments.
• We are not responsible for any delays caused by customs processing or delivery services in the destination country.

6. Shipping Restrictions

• We currently do not ship to some countries.
• Some products may have shipping restrictions, and we will notify you if any items in your order are affected.

7. Lost or Damaged Packages

• If your package is lost or damaged in transit, please contact us immediately at sarairaqi786@gmail.com. We will investigate the issue and work with the carrier to resolve it.
• Claims for lost or damaged items must be reported within 5 days of receiving your order.

8. Address Accuracy

• Please ensure that your shipping address is accurate before completing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
• If you notice an error in your shipping address after placing your order, please contact us as soon as possible at sarairaqi786@gmail.com to make the necessary corrections.

9. Shipping Delays

• While we strive to fulfill orders promptly, shipping delays may occur due to unforeseen circumstances, including weather, high order volumes, or carrier issues.
• We will notify you promptly if there are any significant delays in shipping your order.

10. Customer Support

• If you have any questions or concerns about your order or shipping details, please don’t hesitate to contact us at - sarairaqi786@gmail.com.
  

Thank you for shopping with us! We appreciate your business and look forward to serving you again.